Support, Monitoring, Compliance &
ProActive Maintenance
A certified engineering team behind every alert, ensuring non-stop business continuity.
We are not cold software or automated AI notifications: we deploy our all-in-one stack (EDR + Live Telemetry Monitoring + Remote Support Agent), and our certified technicians personally handle every incident to ensure all your shields remain up and operating smoothly.
Is your business still trapped in firefighting mode?
Waiting for a server to crash or a backup to fail before calling support costs up to 10x more and halts your business. Here is how InFoAL ProActive transforms your operations:
Unplanned Downtime & Outages
A full disk, locked database, or hardware failure suddenly halts invoicing, deliveries, and customer service for hours.
Guaranteed Business Continuity
Real-time telemetry and SMART sensors detecting disk degradation, RAM leaks, or CPU bottlenecks long before they affect work.
False Sense of Backup Security
Discovering on disaster day that backup jobs had silently failed for weeks, leaving corrupted files and unrecoverable data.
Daily Audited & Verified Backups
Daily inspection of every backup task. If a single file fails to save, our engineering team investigates and resolves it immediately.
Surprise Invoices & Costly Emergencies
Expensive emergency callouts and surge rates to repair major breakdowns that routine proactive care would have completely avoided.
Predictable Flat Fee & Assured Savings
Fixed monthly pricing with bundled support hours, discounted technical packages, and zero surprise bills at month end.
Fragmented Vendors & Finger-Pointing
The hosting provider blames the app, the app blames the router. Nobody takes ownership, and hardware is purchased blindly in panic.
Single Dedicated Technical Partner
We unify the health of your servers, endpoints, domains, and cybersecurity with instant remote access and ongoing strategic guidance.
True IT Protection Requires Proper Infrastructure Preparation
We cannot guarantee that your business IT infrastructure runs flawlessly without prior expert cleanup and proper configuration. Our structured 4-phase methodology guarantees optimal results:
Free Initial IT Audit
We evaluate your IT needs, vulnerabilities, hardware health, open attack surfaces, and the true status of your backup jobs at zero cost.
Action Plan, Goals & Timings
We build a customized technical roadmap with clear milestones, precise delivery schedules, and transparent predictable pricing.
Implementation & Hardening
We organize and centralize company data (on-prem or cloud), harden permissions, configure EDR/VPNs, and automate immutable backups.
Enrollment in 24/7 Active Network
Your servers and endpoints link directly to our continuous telemetry center and dedicated human engineering team for round-the-clock prevention.
Where do we operate and how do we integrate with your business?
We are the ideal technology partner whether you need a fully outsourced IT department or already have an internal IT manager and want to empower them with enterprise SOC/NOC tooling and escalation support.
Costa Brava, Girona & Surrounding Areas
For businesses across the Costa Brava, Girona and surrounding areas: we combine continuous monitoring with direct on-site engineer visits for physical audits, structured cabling, on-prem servers, hardware replacement, and setups.
Co-Managed IT: Complementing Your In-House IT
Does your company already have an internal IT specialist? We are their best ally. We equip them with 24/7 telemetry, corporate EDR, immutable cloud backups, and Tier 2/3 escalation support.
Distributed & Nationwide Organizations
For clients across Spain or with distributed branches: remote agent deployment, real-time telemetry, 1-click instant user support, and unified cloud server administration.
Direct physical presence and rapid on-site dispatch across Costa Brava and surrounding areas
A high concentration of over 2,000 active nodes throughout our core region allows us to deliver immediate on-site response for physical hardware, on-prem servers, cabling, and hands-on audits alongside instant remote support.
Behind Every Alert Stands Real Engineers, Not an Unattended AI
Automated alerts let us know in real time that your protective shields, disks, and backups are in proper working order. But our certified technical team is the one actively reviewing root causes, applying preemptive fixes, and resolving issues before your business experiences downtime.
Expert Triage & Oversight
Daily audit of cloud and on-premise backups, OS security updates, storage health (SMART/NTFS), and memory usage.
Instant Remote Tech Support
One-click secure remote connection to resolve software, peripheral, office automation, or networking glitches without waiting.
Continuous IT Consulting & Advisory
Strategic guidance to upgrade hardware, strengthen cybersecurity posture, and streamline business IT expenses.
Real Alert Examples Received by Our Customers
Here is how our certified engineering team notifies you about incidents we resolve or prevent every single day. Full transparency, zero confusing jargon, and zero headaches.
Customize Your Active Protection Network
Drag the slider to select your company size. Every pack includes unlimited sensors, instant remote helpdesk, managed EDR, and IT advisory.
How Much Does Unplanned IT Downtime Cost Your Company?
An unexpected server crash, data loss incident, or security breach results in severe financial losses in employee wages, unbilled hours, and recovery fees. Compare the cost of one downtime event against the peace of mind of active prevention.
Your Company Parameters
Estimated Financial Impact
Comprehensive Protection Across Every IT Layer
A proven framework combining 24/7 telemetry monitoring, human engineering supervision, and swift proactive remediation.
On-Demand Remote Helpdesk
Instant support when your employees need it. Secure remote session, rapid resolution of software, peripherals, and config issues by certified engineers.
24/7 Continuous Monitoring
Silent harvesting of hardware health, CPU stress, RAM saturation, disk capacity, and network latencies across servers, PCs, and web apps.
Automated Risk Detection
Autonomous detection algorithms identifying disk degradation (SMART/NTFS), brute-force RDP attacks, downed daemons, or anomalous behaviors.
Proactive Hands-On Remediation
We never wait for users to suffer an interruption. If a service stops or a backup fails, our engineering team remediates it silently in the background.
Preventive Maintenance & Compliance
Rigorous audit of backups (VSS, cloud copies, snapshots), OS security patch verification, junk cleanup, and corporate policy compliance.
Hardware Life-Cycle & Asset Tracking
Real-time hardware inventory: CPU models, licenses, OS versions, and physical wear. Actionable data to plan IT expansions confidently.
Scenario Comparison: From Lightweight Monitoring to Full Compliance
Choose the exact protection tier your organization requires. From unmanaged agent monitoring to turnkey compliance projects for ISO 27001, ENS, and NIS2 audits.
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Features & Capabilities
Service Tier
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Self-Managed
ProActive Free
Unmanaged direct alerts
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Most Popular
InFoAL ProActive
Active managed protection
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|---|---|---|---|---|---|
| Initial Onboarding Audit | — (Self-deployment) | Technical Infrastructure & Backup Audit | Full ISO 27001 Gap Analysis (93 controls) | ENS Compliance Audit & CCN-STIC Guides | Comprehensive NIS2 Resilience & Governance Audit |
| Critical Alert Dispatch to Client | ✓ Included | ✓ Included | ✓ Included | ✓ Included | ✓ Included |
| Engineering Investigation & Hands-On Fixes | — | ✓ Included (100% Certified Human) | ✓ Included (100% Certified Human) | ✓ Included (100% Certified Human) | ✓ Included (100% Certified Human) |
| Priority Remote Helpdesk & Incident Response | — | ✓ Instant Remote Support | ✓ Priority Support | ✓ Priority Support 24/7 | ✓ Priority Support 24/7 |
| Antivirus & EDR / MDR Security Suite | Windows Defender | Bitdefender Business | Bitdefender Business + Sandbox | Bitdefender Advanced EDR | Bitdefender EDR + Managed MDR |
| Continuous Backup Monitoring | — | Daily job and file inspection | Daily + Integrity verification | Daily + Integrity verification | Daily + Integrity verification |
| Active Directory / Entra ID Required | Optional | Optional | Mandatory | Mandatory | Mandatory |
| Cloud Backup Offsite Targets | — | 1 Cloud Offsite Target | 2 Encrypted Cloud Targets | 2 Targets + Immutable Storage | 2 Targets + Immutable Storage |
| Pentesting & Vulnerability Assessment | — | Basic Annual | Basic Annual + Gap Analysis | Advanced Semi-Annual + CCN Guides | Advanced Continuous + Supply Chain |
| Log Custody & SIEM Traceability | — | 30-Day Retention | 1 Year (ISO Control A.12.4) | 2 Years Immutable (ENS Standard) | 3 Years Immutable (NIS2 Directive) |
| Patch Management & OS Updates | Manual by user | Automated OS & Applications | Scheduled & Staged Verification | Critical Emergency < 24h | Critical Emergency < 24h |
| Disaster Recovery Drills (RTO/RPO) | — | Annual on demand | Annual Documented | Semi-Annual Certified | Semi-Annual Certified (RTO/RPO) |
| Access Control, MFA & Zero Trust | — | Technical recommendations | Enforced MFA + Security Policies | Enforced MFA + ENS Role RBAC | Enforced MFA + Zero Trust Model |
| Employee Security Awareness & Phishing | — | — | Semi-Annual Campaigns | Quarterly Campaigns + Metrics | Continuous Campaigns + Human Risk Metrics |
| Supply Chain & Third-Party IT Risk | — | — | Annex A Vendor Assessment | Public Sector Vendor Control | Vendor IT Risk Matrix & Audits |
| Official Breach Notification Protocol | — | Internal resolution | Internal Incident Protocol | CCN-CERT / CCN-STIC Workflow | Legal 24h/72h INCIBE/CCN Protocol |
| Technical Defense During Certification Audit | — | — | ISO 27001 Engineering Defense | ENS External Audit Representation | NIS2 Inspection Technical Defense |
| Technical Audit Evidence Dossier | — | — | Official ISO 27001 Dossier | Official ENS Compliance Dossier | NIS2 Regulatory Dossier |
| Service Level Agreement (SLA) | No SLA guaranteed | < 2 Business Hours | < 1 Business Hour | < 30 Minutes (24/7 Coverage) | < 30 Minutes (24/7 Coverage) |
Answering All Your Questions
Learn how our engineering team and proactive technology safeguard your business every single day.
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